Crafty Sticks - Frequently Asked Questions

Payment Processing
Shipping
Refund Policy
Craft Sticks Materials and Information
Digital Image Files (PDF's)



PAYMENT PROCESSING:

How do you process payments?
CraftySticks uses a secure gateway which encrypts all payment information.

What kind of payment do you accept?
CraftySticks accepts all major credit cards as well as Paypal. Please feel free to call our friendly customer service department if you would like to place your order over the phone at 1-888-525-8531.

Is your payment process secure?
Your payment information is 100% secure! Whether you use your credit card or Paypal, we do not see or save your financial information.

Can I phone in my order?
Yes, please call: 1-888-525-8531. We are open Monday-Friday 9am-3pm MST.


REFUND POLICY:

You may return any unused item that is still in new condition for a full refund within 60 days of purchase.

Simply mail the item back to our office:
Crafty Sticks
2023 N Bingham Dr
Nampa, ID 83651


With each return you need to include:
1) Unused item in new condition
2) Full name that the order was placed under
3) Transaction ID
4) Reason for the return

Once we have received all items and process your return we will refund the purchase amount to the account that it was paid with.


SHIPPING:

How does Crafty Sticks calculate shipping?
It is our goal to calculate exact shipping rates for our customers. With the volume of shipments we ship, it has allowed us to negotiat the best rates possible with our carriers.

After I order, when will my order be shipped?
Our office is open Monday through Friday. Each order is shipped the next business day after the order is placed.

I ordered over the weekend, when will my order be shipped?
All weekend orders will be shipped on the following Monday.

How will my order be shipped?
All orders are shipped by USPS, UPS or FedEx.

Can I get my order shipped faster?
During the checkout process you will be given the option to upgrade from Free Shipping to UPS Next Day Air, UPS 2nd Day Air, or USPS Priority Mail (2-3 Days).


CRAFT STICK INFORMATION:

What materials are your craft sticks made of?
Most of our products are made from birch wood. Some products that are specified on the product pages are made from bamboo wood.

What is used to dye your colored sticks?
Crafty Sticks sticks are dyed with food safe dye. While it is a food coloring product, we do not recommend using colored sticks with food.

Will the color come off your colored sticks?
All of our coloring is done with a food safe coloring. This coloring will come off with water. Coating these sticks with a spray lacquer for your event can prevent this from happening.

Information on food safe sticks?
The factory that our sticks are produced at, has a Direct Food Contact Packaging Materials certification as defined by Silliker. Silliker is one of the strictest food safety standards. We have been audited for SQF compliance as a material supplier and have passed at our facilities. SQF looks for: positive air pressure, regular pest control, inspection reporting, shatter proof bulbs, paint chipping, handling w/ hair nets gloves boots etc., seamless loading and racked storage - plus much more.


DIGITAL IMAGE FILES:

How will I receive my digital image file?
You will immediately receive an order confirmation email to the e-mail address you supply at checkout. In this email there will be a link to each of your PDF's with simple download instructions.

How do I view and print my digital image file?
There are many different programs that you can use to view and print your file.
Your computer will, most likely, automatically choose the correct program to open your file in.
If you are having trouble finding the correct program, we suggest that you download a free version of Adobe Reader.

Will your digital image files work on my Mac?
Our digital image files are actually created on a Mac and PC, and will work great on your Mac or PC.

Can I re-sell the digital image files, or reproductions of the digital image files after I purchase them?
Our digital image files are protected by the Digital Millennium Copyright Act of 1998 and are the property of Crafty Sticks

By purchasing the digital image file, you receive a license from Crafty Sticks to print and use the images in your completed and tangible project. You may not share, re-distribute or sell the digital image files in their raw format (digital or printed).